Know your ingredients
Read the full ingredient list and directions on each product page. Always check the label on the jar you receive.
Explore the products →A LITTLE CLARITY
Good questions.
Thoughtful answers.
Browse all 14 questions below, or jump to a topic. Select a question to read the answer.
Choosing your skincare
Texture, ingredients and the details that help you choose.
Whipped or solid: which balm should I choose?
Choose Whipped Balm for a softer, whipped texture, or Solid Balm for a richer, solid texture. Whipped comes in 120 g; Solid comes in 60 g and 120 g. Their ingredients differ, so compare the formulas before choosing.
What ingredients are in the two balms?
Whipped Balm contains beef tallow, olive oil, sweet almond oil, jojoba seed oil and honey. Solid Balm contains tallow, olive oil, beeswax and honey. Check the full ingredient list and the label on the item you receive.
What should I check if I have sensitive skin or allergies?
Check the specific product’s ingredients and precautions. The Whipped Balm label recommends a patch test and consulting a healthcare provider before use for sensitive skin or known allergies. Suitability varies by person.
What is tallow?
Tallow is rendered animal fat. MODII uses it in its tallow balms and soap. Compare each finished product’s ingredients, texture and directions when choosing.
How do I use and store my balm?
Start with a small amount and follow your balm’s directions. Warm Solid Balm between your fingertips before applying. Store the balms in a cool, dry place away from direct sunlight and children.
How much is shipping, and when is it free?
Standard shipping is free on all Canadian orders, with no minimum order and no shipping code required. US shipping rates depend on your destination and appear at checkout.
When will my order arrive?
Allow 1–3 business days for processing, followed by estimated delivery of 3–8 business days in Canada or 5–10 business days in the United States. These are estimates; promotions and holidays can affect timing.
Where do you ship?
MODII ships to Canada and the United States.
How can I track my order?
Tracking details are emailed after shipment. Tracking updates may take 24–48 hours to appear.
Can I correct my delivery address after ordering?
Contact MODII promptly. The team will try to make the correction before shipment; changes cannot be guaranteed.
Can I return a product if I change my mind or have opened it?
For a change-of-mind return, your product must be unopened, unused and in its original packaging. Contact us within 30 days of delivery to request approval. Sale items follow the same rules.
Once approved, send it back within 14 days. You pay return postage, and original delivery charges are not refunded.
If you have opened or tried the product and simply don’t like it, it isn’t eligible for a change-of-mind return.
However, if your item arrived damaged, is defective or is not what you ordered, contact us for a replacement or full refund—even if you have opened it. MODII covers any required return postage.
What if my order arrives damaged or I receive the wrong product?
Contact MODII with your order details. Damaged, defective or incorrect items qualify for a replacement or full refund, even if opened. MODII covers any required return postage. Return an item only if asked.
When will I receive an approved refund?
Approved refunds are issued to your original payment method within 7 business days after we receive and inspect your return. Your payment provider may need additional processing time.
Does MODII offer wholesale?
Yes. MODII works with boutiques, spas and natural-goods retailers across Canada. Visit the Wholesale page to apply.
Still have a question?
We’re here to help with product and order questions.